To all of my wonderful clients:
I feel the need to make a post to you guys.
Since we moved the office, the week of the tax deadline, a lot has happened. The move was not made by choice at that time of the year. As most of you know, we had to move due to property requirements. I would never have chosen to move our office during the heat of tax season.
The move proposed much more involvement than I ever imagined and I am still trying to get caught up from that alone. In addition to the move, there have been many computer issues since we relocated that even now, over 2 months later we are still trying to work through.
We had staff change during this time from my Staff Accountant moving to a larger firm. It was an amicable transition, but one I was not expecting nevertheless.
I have hired another individual this week and we are training and welcoming him to the firm.
In addition to these two major changes, my son has been unexplainably sick and I have been out of work a lot and unexpectedly. He is doing better, but we still have many doctor appointments scheduled to continue to get all the details.
In the past 7 days we have had two deaths in the immediate lives of families in our office and we are still dealing with both of these extremely unexpected passings of two amazing individuals.
I say all this, not as excuses, but to try and inform all of my beloved clients as much as I can to ask for you to continue to please have mercy and grace with myself and my firm. I am completely committed to giving you quality and timely service, but I have been facing MANY things that are out of my control at this time and they are not small by any means.
These things are things that take precedent over anything else in my life, my son, and my family. I will continue to work late hours, weekends and holidays, as I have been, to make up for the normal hours when I have had to be absent.
Please know that I am still very focused on giving you the best customer service ever, but it may be delayed more than normal.
Thank you again for all of your support and patronage. Whether you have been a client for a few months or 11 years, we appreciate each and every one of you.
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